Refunds

Our refund policy lasts 30 days from the moment you receive the product, and only covers defective items or items damaged in transit. If 30 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

Refunds & Exchanges
To be eligible for a refund or exchange, you must first email us at hello@babybamby.com within 14 days of receiving your order and include pictures of the damaged items. Upon receipt, we will send out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages
BabyBamby is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, BabyBamby will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.